Important customer information

Shipping
Destination within Germany
Destination in other EU countries
Destination Switzerland
Destination Norway
Order Process
Payment

 

Shipping

Shipping will be proceeded by postal mail or DHL.

Our prices are quoted inc. VAT. Shipping costs are 2,95 €, shipping is free above 25,-- € order value within Germany. To all other destinations like EU-countries and Switzerland shipping costs are calculated by weight. Please see tables below. Please choose your shipping destination in the shopping basket, for example Germany (preset), before clicking ’check out’. Your shipping costs will then be displayed in your shopping basket.

The minimum order value is 6,50 € (incl. VAT) based on product value.

 

Shipping destination within Germany

Shipping costs 2,95 €, free shipping above 25,-- € order value.

 

Shipping destination in other EU countries

Shipping costs are calculated by weight.

Up to 500g

3,50 €

Up to 2 kg

4,90 €

 
up to 5 kg

6,-- €

up to 50 kg

8,50 €

> 50 kg

free shipping

 

Destinations:

Austria, Belgium, Denmark (except Greenland, Färöer), Finnland (except Aland), France (except overseas territories), Ireland, Italy (except Livigno, Vatikanstadt, San Marino), Luxemburg, Netherlands (except overseas territories), Poland, Portugal (except Azoren, Madeira), Slovenia, Spain (except Ceuta, Melilla, Canary Islands), Sweden, UK (except overseas territories)

 

Destination Switzerland

Dear Swiss customers, please choose ⇒ SWITZERLAND as your shipping method in the shopping basket. By entering a delivery address within Switzerland throughout the order process Non-EU country will automatically defined as your tax area and German VAT will be deducted.

Delivery to Switzerland will be VAT free.

For shipment in non-EU countries import sales taxes and duties are levied.

All Swiss tariffs can be investigated here: http://www.tares.ch.

Shipping costs are calculated by weight.

Up to 500g

3,90  €

Up to 1 kg

4,90  €

Up to 50 kg

9,90 €

> 50 kg

free shipping

 

Destination Norway

Dear Norvegian customers, please choose ⇒ Norway as your shipping method in the shopping basket. By entering a delivery address within Norway throughout the order process Non-EU country will automatically defined as your tax area and German VAT will be deducted.

Delivery to Norway will be VAT free.

For shipment in non-EU countries import sales taxes and duties are levied.

All Norvegian tariffs can be investigated here:  http://www.toll.no/en/corporate/import/calculating-customs-duty-and-taxes/

Shipping costs are calculated by weight.

Up to 500g

3,90  €

Up to 1 kg

4,90  €

Up to 50 kg

9,90 €

> 50 kg

free shipping

 

Order Process

When you found the desired product, you may add it to the shopping basket non-bindingly by clicking the button/link 'Add to the shopping basket'. You can always check the contents of your shopping basket by clicking 'Shopping Basket'. You can remove the products from the shopping basket at any time by just clicking the button 'Remove item from shopping basket'. If you would like to proceed with your order and buy the products listed in your shopping basket, click on 'check out'.

Please enter your billing data then, mandatory fields are marked with an asterisk '*'. Then click 'Next'. Click 'Next' again to confirm the shipping method. Then choose your payment method (SEPA direct debit scheme, Payment in advance (bank transfer) or PayPal).  In the last step you will be shown an overview of your order. You may check the details again and also cancel the order if applicable. By clicking the button 'Buy now' you send your order.

 

Payment

We ship on account (only to D)! Otherwise you may pay by SEPA Direct Debit Scheme, by Payment in advance (bank transfer) or through PayPal Please choose your payment method in the shopping basket.

Please choose "SEPA Direct Debit Scheme" as payment method in the shopping basket up to a total amount of 300 € incl. VAT.

You authorise Ingo Fechner, Balance Tools (DE33ZZZ00000923300), to send instructions to your bank to debit your account and your bank to debit your account in accordance with the instructions from Ingo Fechner, Balance Tools. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimend within 8 weeks starting from the date on which your account was debited.

Please choose "Payment in advance (bank transfer)" as payment method in the shopping basket.

Once you placed your order you will receive an order confirmation by e-mail, also showing our bank details. Our bank details will also be displayed on the order confirmation page.

Please choose "PayPal" as payment method in the shopping basket. Once you placed your order you will be provided a link forwarding you to PayPal in order to send your payment and complete your order. Normally we receive your payment instantly so that we can ship your order. Please find more information about this payment service on paypal.com.